You need to understand the volume of e-Mails and PM's I recieve from users regarding their free access, their not being able to access a particular forum, them not getting their free access from their Honorable Mention quick enough, not getting a custom title from their monthly poll spot, not having their custom title done the way they wanted...and I can go on :P.
Also keep in mind that I am the guild leader of a guild raiding AQ40 and Naxxramas + other content 6 days a week, and I'm in the process of other work for Redguides.
I'll get to it eventually, sorry for the delay -- I'm just busy. I'm not the only admin, so if it isn't specificly about free access someone else can help you.