Question - double billed.

[knaak333]

I was double billed on two seperate months. twice on 3/10 and 3/11 also twice on 5/11. i only run one sub with a few of the CWTN purchases. where should I post this? Also I sent an email provided at the bottom of site about a week ago with no reply.

 

[Redmonkey]

Some contact info in this thread https://www.redguides.com/community/threads/billing-issue-for-subscription.95434/

 

[Sic]

I was double billed on two seperate months. twice on 3/10 and 3/11 also twice on 5/11. i only run one sub with a few of the CWTN purchases. where should I post this? Also I sent an email provided at the bottom of site about a week ago with no reply.

@Redbot would be the dude, he'll handle the [email protected] email

Folks sometimes sign up for a quarterly and monthly, etc - or I guess in some extreme (old) cases might have setup for PayPal auto payment. But it sounds like you already checked that.

Edit: yeah you have 2 monthly memberships

 

[Redbot]

just send to the contact us form, i'll get around to it soon sorry for the delay.

 

[knaak333]

Ok im seeing more double charges. I only have one red guide account can it still have 2 subs running under one account?

 

[Redbot]

yup if you subscribe multiple times

 

[knaak333]

Looking through my only account and dont see options for multiple subs or an option to cancel anything but only the one sub. any suggestions?

 

[Sic]

Looking through my only account and dont see options for multiple subs or an option to cancel anything but only the one sub. any suggestions?

RedGuides EverQuest Community

that is the link to your membership - do you see only 1 membership recurring billing?

 

[knaak333]

This is what im seeing

 

[knaak333]

New update I cancelled the account and received two separate emails of cancelation but only did one cancel from what I could tell. scared to hit sub again and get 4 billings

 

[Sic]

New update I cancelled the account and received two separate emails of cancelation but only did one cancel from what I could tell. scared to hit sub again and get 4 billings

lol yeah.

let's see what red says before you do anything else

sorry for the troubles

 

[knaak333]

No problem. My fault for not noticing it right away but my bill statment is a nightmare due to a lot of purchases for remodels.

 

[knaak333]

Has been resolved. Thank you guys