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News - Update: Daybreak Games to Unban Accounts That Purchased Third-Party Keys

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http://eq2wire.com/2016/07/01/updat...ban-accounts-that-purchased-third-party-keys/

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Thousands of EverQuest, EverQuest II, and Planetside 2 players have purchased content packs and expansions from discount websites such as Steam, PlayerAuctions, and G2A over the last five months. This was all fine and dandy until it turned out that all of these purchases originated with large fraudulent purchases from Steam. The platform’s publisher Valve Inc sent an eyewatering bill to Daybreak Games for thousands of dollars. Valve’s failure to recognize and address this issue until the problem had snowballed to this point is a topic for another article, but what is more near and dear to Daybreak Customers is what will happen with these numerous banned accounts.

I’m sure the peanut gallery will be quick to dismiss affected players as cheaters and cheapskates. However what they’d fail to realize is that many of these expansions and content packs were gifted to other players by friends, family, and guildmates months ago and now these bans are striking accounts which have been active for upwards of 17 years.

After 24 hours of forum debate (especially on the EverQuest forums which were the harder hit community), it seems that cooler heads have prevailed and the bans will be lifted. Instead, the illegitimate content packs and expansions will be stripped from players’ accounts, allowing them to buy them from trusted sources. Now would be a great time for a proper sale, perhaps $25 for the EverQuest II expansion (since the new one is just four-and-a-half months away) or $120 for six keys.

Here’s the e-mail that affected players received:

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Did they actually say that they were going to strip the Xpac/Hero bundles ? I don't read that in the email unless I'm just blind. I assumed they would do that but was shocked when I didn't read it.
 
http://knowtechie.com/daybreak-games-starting-unban-everquest-accounts-long-fiasco/

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Daybreak Games finally realized it was stupid to punish their community and has come to their senses, unbanning EverQuest users and issuing warnings instead.

Around 12:30 am on July 1st, Daybreak Games sent out a blanket ban that punished anyone who had purchased EverQuest keys from sites such as PlayerAuctions. This also impacted users who purchased directly from Daybreak or from Steam as well. On top of that, the ban also punished players who had purchased these keys using in game Platinum or trading Kronos in order to pick up the latest EverQuest expansion. This is extremely handy for new and returning players as it gives them access to all of the old expansions, and keeps you from having to spend a ridiculous amount of money in order to play a game that's 17 years old and currently has 22 expansions.

After an extremely long day of radio silence and suggesting players create new accounts just to file tickets with Customer Support, Daybreak finally started sending out emails fixing their mind-boggling failure as a whole. The CD Keys purchased were legally purchased keys that people redeemed, but they may have been purchased with stolen credit cards and resold by someone who took advantage of a niche community.

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The blind ban impacted thousands of players, and it was impossible to tell how these users acquired these CD Keys. Daybreak started issuing warnings and unbanning accounts. As it stands, accounts are still showing as banned when trying to log in, but the users are now getting these emails after silence from Daybreak Games over the past 16 hours.

Resulting in a decent sided thread on Reddit, an 8 page thread on Redguides, and a 26 page thread of bitching on Daybreak's official forum, Daybreak finally broke their silence when the emails started coming. Good job, EQ community! Don't take that shit lying down!
 
I'd like to thank Knowtechie and EQ2Wire for covering this fiasco. You took the time to listen to a thousand angry gamers when no other outlet would.
 
Agreed with redbot. I think I alone accounted for a page or two of the bitching thread :p
 
News - Update: Daybreak Games to Unban Accounts That Purchased Third-Party Keys

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