Problem - Need help (1 Viewer)

[Xantzu]

Hi, Im trying to re-activate my account, but I'm having a problem no matter what I try I can't get redguides to work or the webpage shows my credentials but still shows as level 1 and asks me to upgrade,

 

[Oldman66]

Hi, Im trying to re-activate my account, but I'm having a problem no matter what I try I can't get redguides to work or the webpage shows my credentials but still shows as level 1 and asks me to upgrade,

Level 2 is pay to use via money or red cents. Have you done either? If so that would be an admin issue.

 

[Redfrog]

Is it possible its just a browser issue? First suggestion, reboot your computer.. dumb I know.. but it may help clear an issue. Cookies and and things maybe..tagging @Redbot for you. Just to confirm, are you saying you have paid for Level 2 for this month or the year sub ?

 

[Xantzu]

I did restart the pc and laptop. The issue remained Ive also disabled my antivirus and vpn I paid for 2 redguides 3 month subscriptions (just needed one but thought it didnt update.

 

[Redmonkey]

I did restart the pc and laptop. The issue remained Ive also disabled my antivirus and vpn I paid for 2 redguides 3 month subscriptions (just needed one but thought it didnt update.

Yeah looks like your not showing as level 2 here which you should if you purchased them in the Red Shop.

But you have made 5 purchases so hold off on any more purchases.

I am going to gift you a level 2 forum and see if that works

Well don't see it but I also gave you one red cent (10) and it is showing under your name.

 

[Redfrog]

I did restart the pc and laptop. The issue remained Ive also disabled my antivirus and vpn I paid for 2 redguides 3 month subscriptions (just needed one but thought it didnt update.

Great, welcome to RG! Just give the team a chance to check out your issue, they are really good here. Once you're set, you'll be ready to Rock n Roll !

 

[ToeJamSamy]

Can also try in cmd
ipconfig [enter]
ipconfig /flushdns

 

[Hulkman]

Welcome to Red Guides,

Don't forget to check out the awesome INI library of characters play styles

 

[Sic]

Hi, Im trying to re-activate my account, but I'm having a problem no matter what I try I can't get redguides to work or the webpage shows my credentials but still shows as level 1 and asks me to upgrade,

Should be good to go now.

Sorry for the troubles.

 

[Xantzu]

Welcome to Red Guides,

Don't forget to check out the awesome INI library of characters play styles

Should be good to go now.

Sorry for the troubles.

Thank you all, that worked

 

[Redmonkey]

Thank you all, that worked

Yeah! I can see that level 2 black banner on you now and the extra 10 red cents to get you going lol

 

[rockash]

@Sic

Just brushing through posts about purchasing level 2 and it not showing correctly on the account subscriptions.

I’m facing the same issue after reactivating an old account here (2014 woot) could be a reoccurring issue for older accounts? Would you be able to check into my account also?

Thanks again,
Rockash

 

[Sic]

@Sic

Just brushing through posts about purchasing level 2 and it not showing correctly on the account subscriptions.

I’m facing the same issue after reactivating an old account here (2014 woot) could be a reoccurring issue for older accounts? Would you be able to check into my account also?

Thanks again,
Rockash

I just checked and I did what would be the fix.

It looks like your payment is pending, did you do echeck via PayPal if it is pending it will update once payment is cleared

@Redbot

 

[rockash]

I just checked and I did what would be the fix.

It looks like your payment is pending, did you do echeck via PayPal if it is pending it will update once payment is cleared

@Redbot

No I just used my associated payment process through paypal, but I see it’s pending still.

If issue still present after it’s posted I’ll reach out again. Thank you for looking into it!