I feel, as with any take over really, there are some tradeoffs.
- Itemization could use some serious help when it comes to group gear in TBM that's for certain. IE my warrior should not lose 50+ ac per slot "upgrading" from TDS group gear to TBM group gear...
- They have yet to streamline or tune their content releases/patching processes.
+ More involvement with the community, I didn't see GM or Guide events for many years from SoE and I have seen dozens (although small) of events since DBG took over.
+ I personally can not complain about customer service, my only interaction was an account -> account transfer of a character and it was done within 48 hours when it is stated to take up to a week so I was happy.
+ From the best that I can tell they did not take over and try doing any MAJOR changes that made their population /ragequit. (would be interested in seeing membership numbers since the takeover)
+ There are some LONG standing issues that DBG has at least addressed and some fixed since taking over. (YAY knights may be raid tanks again... not just for trash.)
+ DBG does seem to attempt to "compensate" folks for extended outages/patch days etc... SoE rarely if ever did.
I understand that some poor folks have different play styles/experiences so not everyone will agree, simply stating my personal opinion. =)