Refund (1 Viewer)

[cantchoos]

To the Administrators,

A long time ago I paid for a year's worth of Redguides unaware that it automatically renews. Today I log into paypal and discover I was charged another 25 dollars for a subscription that I have no use for as I quit WoW many months ago. Since the transaction is so early I request a refund and cancel my account/subscription. Sorry for the trouble, Thanks.

Edited for clarification:
The following screenshot informs me that my original subscription is not up yet, yet the paypal automatically started the transaction. So it should not be any trouble giving me a refund.

 

[Cade]

I'm sure Redbot would be happy to give you a refund this time, but as far as canceling your subscription, you have to do that through paypal.

Canceling a subscription is in YOUR control and goes through paypal (an ebay company) so it's easy and safe.

However, some people still have problems with it, and if you're having trouble please follow these directions:

To find and cancel your subscription on paypal, log into your personal paypal account, and select the History option. Select “subscriptions” from the ‘show’ pulldown menu. Make sure you adjust the time period so that your account will appear on the ‘within’ option. This is what gets most people, as the default is 'in the past day' and your subscription is probably not that new! From here, you should see your redguides subscription. Click on details and you will find the ‘cancel subscription’ option. Once you’ve clicked this you’re done!

 

[FEEDER]

Ive payed for a full years sub but cant access anything whats happening?

 

[Spunge16]

your username is too good for you , and you should pick a crap band to name yourself after :P

 

[Redbot]

It's no problem, and I have no idea why its charging early - that's really strange and I'll look into it. In the future use the contact us link instead of posting:

http://www.redguides.com/community/sendmessage.php