Hello,
Thank you for contacting Sony Online Entertainment Customer Support.
Due to the strict guidelines for Character Moves, we regret to inform
you that we are unable to process your character transfer request.
We have denied your request for the following reason(s):
After reviewing the account(s) involved, we have found conflicting
billing and/or registration entries. For the character(s) to be moved as
requested, you will need to verify ownership of the account(s) by
providing some information.
Please provide the owner name(s) and the first and last 4 digits of
each billed credit card in the history of the account(s) and the original CD keys.
Don't know why they didn't ask for DNA samples also. Hell, I
dont even know if I have the CD keys for the stuff I bought legit
At that time, we will further evaluate your transfer request.
To ensure your request is processed efficiently, please respond back
with this information through e-mail so we can reprocess your request.
You may contact the financial institution that provided the card(s).
Legally, they must keep the information on file for more than 5 years.
Keep in mind that we genuinely appreciate your desire to move the
specified character(s) and understand you may not be happy with our position
in this matter. However, in order to maintain game balance and prevent
fraudulent activity when moving EverQuest characters, one must be the
original owner of the account(s) involved.
SOE/Verant reserves the right to deny any attempted request to transfer
in its sole and absolute discretion for any reason or no reason.
Again, we will not be able to process your claim, but if you are able
to correct the reason for denial, while staying within the Character
Move Guidelines and Restrictions, please reply and we will be happy to
process your request.
Regrettably, our policy restricts us from being able to move the
specified character(s) for you without the requested information.
Jacob T
Technical Support Representative
Sony Online Entertainment
