PM Roshen on the forums. In the past i've gotten Roshen to overrule CS on suspensions and bans. I wouldn't go this route unless you're 100% innocent though. And lets be honest how many of you are telling the whole story here.
aint that the truth, i got a suspension under SoE and it was well earned because someone petitioned me (it was a friend) for AFK using competition software (we all know who) for the clockwork monster mission that took about 5 mins back in the day. got suspended and didnt even try to dispute it cus well i knew i was at fault so why press my luck.