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Problem - Subscription issue (1 Viewer)

Joined
Jun 29, 2020
RedCents
11¢
Hi,

I had a 6 month subscription that was to run out on September 26th.
I just renewed my subscription on Everquest and thus wanted to keep my RedGuides subscription to match that.

I paid for a yearly subscription just now.
What I thought would happen would be that the year would be added on to the end of my last date, September 26th. My subscription would run out on September 26th, 2022.
What happened was it cancelled my 6 month subscription without a credit and started my yearly subscription today as of payment. My subscription now runs through July 26, 2022.

It was at this time I noticed there isn't any kind of support or Email us or anything in regards to this.

Can an admin of the site adjust my subscription date please or issue a partial refund if it can't be changed?
 

Redbot

🖥️💖
Moderator
Joined
Oct 15, 2004
RedCents
64,186¢

Your biannual subscription was cancelled on 3/26/21

Your annual subscription began on 7/26/21, prorated to $63.38. It is set to expire in 7/26/22. If you'd like it to last until September 26, please email support and we can issue an invoice for the difference.
 

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