Problem - Bitdefender Issue Launching MQ / RG (1 Viewer)

[Fearbringer]

Bitdefender started to mess with me. When I launch RG App/MQ2, BD says its a virus and stops MQ from booting? And ideas? Thanks so much!

 

[Sic]

Bitdefender started to mess with me. When I launch RG App/MQ2, BD says its a virus and stops MQ from booting? And ideas? Thanks so much!

you should consider exempting mq and eq from antivirus and other things that scan or can otherwise hold your files hostage.

what file specifically is it saying is?

 

[Fearbringer]

Thanks for the reply Sic, much appreciated.

Advanced Threat Defense
Bitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: SuspiciousBehavior.176B226A1EA8FDE3

 

[Gekko]

Thanks for the reply Sic, much appreciated.

Advanced Threat Defense
Bitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: SuspiciousBehavior.176B226A1EA8FDE3

@Fearbringer I am also using BitDefender. Here are my exemptions

g:\daybreak game company\installed games\everquest\eqgame.exe

g:\redguides\macroquest\k0yzxr3g.exe

g:\redguides\macroquest\macroquest.exe

Change the drive letter to wherever you have the files installed.

Hope this help. Happy gaming.

 

[Fearbringer]

Well I added some exemptions and now it says this, and i tried to download the files again from the website. The .exe is now MIA. @Sic

 

[Sic]

Well I added some exemptions and now it says this, and i tried to download the files again from the website. The .exe is now MIA. @Sic

Sounds like you have files locked in quarantine

 

[Knightly]

Bitdefender is super aggressive, which isn't a bad thing when it comes to antivirus. The first thing to do after you do your exemptions is to reboot. Then recover the files from your quarantine (or just redownload them).

 

[Fearbringer]

Ok they're restored from QT. Now to figure out which to allow...

 

[Gekko]

@Fearbringer I am back home and let's see if we can't get you through this.

As I mentioned above I had to add exceptions for

eqgame.exe
macroquest.exe
settings.dat
k0yzxr3g.exe


The last one on the list might be a different name on your system/installation. Look in your G:\RedGuides\MacroQuest directory. You should see an .exe funny letters and numbers that has the MQ icon in front of it. That is the one to exempt. If yours is the same name great but if not look for the exe with the MQ icon.

As far as settings, toggle the exemptions for Antivirus and check on all three selections (On-access scan, On-demand scan, Embedded scripts)

Also make sure the slider is on to exempt Advanced Threat Defense.

You will need to do that for each of the three exe files and dat I mentioned earlier.

For good measure, I also exempted the RedGuides folder and each of the three mentioned RedGuides file from Online Threat Prevention.

I hope this helps. I hope it is clear and not confusing. As I mentioned in the PM, trust me, I was frustrated until I was able to sort it out but now everything is smooth sailing.

Be well. Happy gaming.

 

[Gekko]

Addendum:

I just looked at one of your previous screen shots. The file 1egHG5WX.exe looks like your equivalent of my k0yzxr3g.exe.

Be well. Keep the faith. Feel the power of automation.

 

[Sic]

The exe name is going to change.

The mq and eq folders should cover the stuff inside them, like the various files that will have name chqnges

 

[Gekko]

The exe name is going to change.

The mq and eq folders should cover the stuff inside them, like the various files that will have name chqnges

You would think that to be true. Originally I tried to just exempt the folder off of the root directory but still had issues. When I started exempting specific files my troubles went away. Go figure. Maybe it is coincidence. Who knows.

 

[Knightly]

BitDefender doesn’t include subdirectories. So you want to exempt each of the folders directly. That might be the issue you were having.

 

[Fearbringer]

Ok guys I think I got it to work. The entire folder had to be included, the specific folder didn't work for some reason. I tried it for each of the three exe files and dat but the entire folder had to be added. What a mess, but looks like it works now. How odd, it had been working just fine.

So logging in with RG works, but logging in just with EQ doesn't now.

Error 4-404

And now there is 2 LaunchPads. One for regular and one for Beta, and the one for Beta works just fine. When all this happened, I tried to download the file from the website, and now I have duplicates of everything it looks like.

So I ran the exe from the website and click on fix, and let me see if this works

 

[Fearbringer]

Ok, I can verify both issues are fixed. The 4-404 error was solved by re-downloading the launcher form the eq website and selecting fix when it prompted new install or fix.

I tried the suggested internet option fix and other mentioned fixes for the 4-404 error but the only fix is the aforementioned one.

As for BitDefender, see previous threads.

Summary was created for anyone with the same issues and the thread title changed to include error 4-404 for search results.

Thanks all!

 

[Doc James]

Personally, I don't really have anything advanced for AV enabled on my PC. I don't use anything beyond simple options with all my program folders and storage excluded from real time protection. Never had a problem with getting a virus on my PC. And even if I ever do, I always have a weekly image of my PC ready to re-image if I needed too. Which means worst case scenario, 30 minutes of downtime, and I am back in business. I do all my browsing and experimentation when researching anything through a linux box either as a stand alone option, or through sandbox software. If you use your PC smartly, you shouldn't need all the AV bloat. My 2 cents.

 

[Fearbringer]

Keep getting *Warning: Unable to write C:Users/------/eqgames.exe

I know it has something to do with anti virus and I looked in quarantine folder and it wasn't there? Thank you all for your help!

Update: Will leave this here in case anyone needs it - The solution AFTER you take the file OUT of quarantine is to reboot your computer to restore files.

 

[Sic]

It is often recommended to whitelist eq, mq, and RG folders/subfolders from av/defender etc and especially one drive or other syncing

 

[Gwargo]

I bought Bitdefender thinking it will keep my PC safe - what a mistake that was.
I am by no means a tech savvy guy - BitDefender has now taken my PC hostage lol, I cannot for the life of me to get Redguides launcher to work.
I have uninstalled and reinstalled the launcher - I have nothing in the quarantine folder and have uninstalled BitDefender from my PC but to yet no avail the launcher wont even load
Any ideas?!?!
My next step is to buy a new SSD and windows

 

[Yannafuntime]

This is just a shot in the dark, but try installing Red Guides as an Administrator or if that doesn't work, then try it normal.
If both of those fail, we'll have to start with some basic Stuff.

What version of windows are you on?

 

[durango773]

I bought Bitdefender thinking it will keep my PC safe - what a mistake that was.
I am by no means a tech savvy guy - BitDefender has now taken my PC hostage lol, I cannot for the life of me to get Redguides launcher to work.
I have uninstalled and reinstalled the launcher - I have nothing in the quarantine folder and have uninstalled BitDefender from my PC but to yet no avail the launcher wont even load
Any ideas?!?!
My next step is to buy a new SSD and windows

uhhhh that seems to be going hard..

not work, doesnt launch, doesnt update, wont login to validate? more details please

 

[Cannonballdex]

See if you have any restore points before installing bit defender, if so you can try to do a rollback.

 

[Gwargo]

This is just a shot in the dark, but try installing Red Guides as an Administrator or if that doesn't work, then try it normal.
If both of those fail, we'll have to start with some basic Stuff.

What version of windows are you on?

I tried running as Admin and normal but to no success
I am running windows 10

See if you have any restore points before installing bit defender, if so you can try to do a rollback.

I checked for rollbacks and restore points ~ I only use this PC for EQ so i'm game for anything

 

[Yannafuntime]

Next up, do a full reboot (I know you've probally done this a few times already but just so we are working on the same page)

Then

Just to be on the safe side, turn off windows defender for a moment.

1. Select Start and type "Windows Security" to search for that app.
2. Select the Windows Security app from the search results, go to Virus & threat protection, and under Virus & threat protection settings select Manage settings.
3. Switch Real-time protection to Off.

It turn back on after I wanna say 24 hours if you care...

Try starting it now
If it doesn't work, describe what does happen, do you get an error message just opens then close's... etc.

 

[Gwargo]

Next up, do a full reboot (I know you've probally done this a few times already but just so we are working on the same page)

Then

Just to be on the safe side, turn off windows defender for a moment.

1. Select Start and type "Windows Security" to search for that app.
2. Select the Windows Security app from the search results, go to Virus & threat protection, and under Virus & threat protection settings select Manage settings.
3. Switch Real-time protection to Off.

It turn back on after I wanna say 24 hours if you care...

Try starting it now
If it doesn't work, describe what does happen, do you get an error message just opens then close's... etc.

I double click on the Redguides launcher and I get a User Account Control message asking if i want testrunner.exe to make changes to my device and i click YES but nothing happens

 

[Yannafuntime]

Ok so Bitdefender likes to block that and a bunch of other stuff so that might be sitting in an exclusion file... its looking like you have the same issue as this guy did: https://www.redguides.com/community/threads/a-veritable-bite-in-the-a.83364/
For the short term, lets try and turn off UAC and see what happens next. Depending on your level of comfort you might wanna turn that back up after we nail this down...

How to Turn User Account Control On or Off in Windows 10 and later - Articulate Support

Here's how to turn User Account Control (UAC) on or off in Windows 10 and later.

articulate.com

 

[Gwargo]

I double click on the Redguides launcher and I get a User Account Control message asking if i want testrunner.exe to make changes to my device and i click YES but nothing happens

still the same ugghh

 

[Sic]

I merged this post into the other threads about bitfender. Please make sure to take time to check before posting as you'll end up robbing yourself of previously provided solutions.

don't rob yourself.

Bitdefender is super aggressive, which isn't a bad thing when it comes to antivirus. The first thing to do after you do your exemptions is to reboot. Then recover the files from your quarantine (or just redownload them).

do what knightly says here